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FAQ
- 01
This is a professional hub for all topics related to customer service. CS excellence and the psychology of customer success, shared within the service providers’ community.
The website focuses on: customer service management, building and maintaining customer loyalty (retention), call center operations, service in the era of social media, and delivering excellent service in practice. In addition, you will find a dedicated Tools section, providing resources to support you in your daily work.
- 02
Most of the articles on the website are not displayed within the main categories. To access more articles, you can search in several ways: enter the author’s name, the subject, or any keyword.
The search tool will display all pages containing the word you entered. The more specific your search, the more relevant the results will be.
- 03
You can contact us in any of the following ways:
By email: info@smadar-weinstein.com
By phone: +972-52-7243666
- 04
Absolutely. The website does not require prior registration for most of its content. The majority of articles and presentations are available for free and direct access.
In cases where registration is required, details such as users’ email addresses or other personal information will not be shared with third parties, ensuring the protection of user privacy.
- 05
No. This website is not intended for receiving or handling customer complaints. Please direct such issues to the appropriate consumer platforms.